Help
We aim to make Experts Crew the most convenient platform for solving your day-to-day issues. However, if you still need some help with our service, you can always contact our Customer Support team.
Top FAQs
You don’t need to worry about searching for an expert—we handle that for you. Once you submit your question in the chat, we immediately begin selecting the best specialist for your case, ensuring that you receive help from a highly qualified professional.
It usually takes just seconds to connect you with an expert. You can expect an initial response within a minute, and in most cases, your issue will likely be resolved within an hour.
Our experts remain in the chat until you're completely satisfied with the solution. If you require further assistance with your case, feel free to ask for additional help.
Absolutely, Experts Crew operates 24/7/365 to ensure you receive the best solutions at any time. We never keep our clients waiting because we understand that time is of the essence. Feel free to ask your questions whenever you need—we’re always here to assist.
We offer a single monthly subscription fee. Once you join Experts Crew, you can ask an unlimited number of questions across a wide range of topics.
Your subscription with Experts Crew renews automatically unless canceled. However, you can unsubscribe at any time through the 'My Account' section or by contacting our Customer Support team for assistance.
Using Experts Crew
To ask a question on Experts Crew, simply log in to your account and enter your query in the chat box. Wait for an expert to respond, and feel free to ask follow-up questions until you are satisfied with the solution. Our experts may also pose clarifying questions to better assist you.
Yes, you can upload any files that may be helpful. To do this, click on the paperclip icon, and a pop-up window will appear. Select and upload the necessary files, ensuring they are no larger than 5MB and in one of the following formats: JPEG, PNG, GIF, ZIP, RAR, PDF, DOC, XLS, PPT, DOCX, XLSX, SWF, FLV, or WMV.
If you've inadvertently shared personal information, please reach out to our Customer Support team by sending an email to help@experts-crew.com
You can rate your expert directly in the chat. Just click on the thumbs-up or thumbs-down icon when the prompt 'Do you like this expert?' appears.
Membership & Subscription
To check your membership status, go to the 'My Account' page and select the 'Membership' tab to view all the details.
Your Experts Crew membership provides unlimited access to chat with experts, allowing you to address all your concerns with a single subscription.
The Experts Crew membership fee is automatically billed to your account on a monthly basis.
We’re sorry to hear that you no longer wish to use Experts Crew services. If you decide to cancel your membership, please go to 'My Account,' select 'Membership,' and click 'Cancel.'
You can easily renew your subscription whenever you need our services again. Just go to 'My Account', then 'Membership', and click the 'Resubscribe' button to enjoy our service again.
Account Setup
You can easily do it by requesting a new password. Click on the ‘Forgot password‘ button on the ‘Log in‘ page. Upon request, we will send you a new password via email. Do not forget to check your ‘Spam‘ folder. If you did not receive our email within 5 minutes, please contact our Customer Support.
If you’ve forgotten your username, remember it is the same as your email address used for Expert Squad. If you’re still unable to log in, please contact Customer Support.
To delete your account, please contact our Customer Support team.
You can reset your password by clicking on the 'Forgot password' link on the 'Log in' page. You'll then receive a new password at your email address.
Payments & Billing
At Experts Crew, our priority is to deliver top-tier solutions to our clients. To ensure this, we collaborate with highly skilled professionals across various industries. Their time and expertise are valuable, which is why we operate as a paid service to cover these costs. As a result, we do not offer free services.
At Experts Crew, we are committed to resolving any issues you may have. However, if your problem remains unresolved, you can request a refund by reaching out to our Customer Support team.
At Experts Crew, we are committed to resolving any issues you may have. However, if your problem remains unresolved, you can request a refund by reaching out to our Customer Support team.
The Experts Crew service fee will be automatically charged on a monthly basis.
About Experts Crew
Experts Crew is an online platform where you can receive answers to any questions 24/7. Each of our experts has undergone rigorous testing to verify their expertise. When you reach out to us, you can trust that you'll receive accurate answers in just minutes.
Yes, each of our specialists has undergone a thorough verification process. In addition to assessing their hard and soft skills, we have also validated their diplomas, licenses, and certifications.
Our experts usually resolve issues within an hour. However, for more complex matters that require deeper analysis or detailed explanations, the resolution time may be extended as our specialists carefully gather all the necessary information to deliver the most accurate and thorough answers.