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Terms of Use

Last Updated: 30-09-2024

Welcome to Experts Crew (“we,” “us,” or “our“). These Terms of Service (the “Terms” or the “Agreement“) govern your access to and use of our website, experts-crew.com (the “Website“), and the services offered through it. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must immediately discontinue use of the Website.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE.

1. Experts Crew Services

1.1 How Experts Crew Services Work

Experts Crew is an informational and educational platform that connects users seeking advice or assistance (“Customers“) with users who possess specific knowledge and skills (“Experts“). Collectively, Customers and Experts are referred to as “Users.”

  • Platform Role: Experts Crew facilitates communication between Customers and Experts but does not provide or sell information directly.
  • Emergency Situations: Do not use the Website for emergency questions related to medical or mental health crises. Instead, contact qualified professionals immediately (e.g., call 911 in the U.S.).
  • Automated Communications: Some initial communications may be handled by automated systems, but substantive responses are provided by Experts.

1.2 The Experts

  • Independent Contractors: Experts are not employees or agents of Experts Crew. They use the Website to offer their expertise independently.
  • Verification: While some Experts may have a “verified” status, Experts Crew does not guarantee the accuracy or truthfulness of Experts’ credentials.
  • Responsibilities: Experts decide which questions to answer and provide information for general purposes only. No technical or physical repairs are performed via the Website.
  • Liability: Experts Crew is not liable for any acts or omissions of Experts or for disputes between Users.

1.3 Disclaimers Regarding Reliance on Content

  • General Information: Content provided by Experts is for general informational purposes and is not a substitute for professional advice.
  • No Guarantees: Experts Crew does not guarantee the accuracy, reliability, or completeness of any Content on the Website.
  • No Professional-Client Relationship: Using the Website does not create any professional-client relationship.

1.4 Disclaimer of Privacy, Confidentiality, or Anonymity of the Content

  • Public Nature of Content: Content on the Website is not private or confidential and may be indexed by search engines.
  • User Responsibility: Use anonymous usernames and avoid sharing personal contact information in Content.

1.5 Disclaimers Regarding Communication with Lawyers

  • Legal Consultations: Lawyers providing consultations on the Website offer general legal information, not legal advice.
  • No Attorney-Client Relationship: Communications do not establish an attorney-client relationship.
  • Jurisdiction Limitations: Lawyers may be licensed in specific jurisdictions only.

2. User Accounts

2.1 Eligibility

  • Age Requirement: You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account.
  • Legal Capacity: You must have the capacity to form legally binding contracts.

2.2 Registration

  • Account Types: You may create an account as a Customer or an Expert.
  • Required Information: Registration may require a valid email address, username, password, and other information as prompted.
  • Social Media Registration: Option to register using social network credentials.

2.3 Account Security

  • Responsibility: You are responsible for maintaining the confidentiality of your account and password.
  • Unauthorized Use: Notify Experts Crew immediately of any unauthorized use of your account.
  • Single Account Policy: Only one account per user is allowed. Duplicate accounts are prohibited.

3. Representations and Warranties

3.1 Representations and Warranties from Users

By using the Website, you represent and warrant that you:

  • Agree to be bound by the Terms.
  • Are over the age of eighteen (18) years old (or the age of majority in your jurisdiction).
  • Are not located in a sanctioned country or are a prohibited person.
  • Have the right and authority to enter into this Agreement.
  • Will not engage in any prohibited activities.

3.2 Prohibited Activities of Users

You agree not to engage in the following activities on the Website:

  • Creating duplicate profiles.
  • Stalking or harassing other Users.
  • Engaging in illegal activities.
  • Uploading harmful software or viruses.
  • Violating intellectual property rights.
  • Impersonating others or misrepresenting affiliations.
  • Collecting User information for unsolicited communications.
  • Any other activities deemed inappropriate by Experts Crew.

3.3 Requirements for Content Posted by Users

  • Ownership: You must own or have the rights to the Content you post.
  • Prohibited Content: Do not post defamatory, abusive, obscene, or illegal material.
  • Responsibility: You are solely responsible for the Content you publish or transmit.

3.4 Our Rights Regarding Violations

Experts Crew reserves the right to:

  • Restrict the number of communications you may send to other Users.
  • Investigate potential breaches of the Terms.
  • Deactivate or terminate your account if violations are found.
  • Seek legal action for violations.

4. Payments and Refunds

4.1 Subscription

  • Website Features: Subscriptions grant access to Website Features, including posting questions and communicating with Experts, for a recurring monthly fee.
  • Tariffs:
    • Trial Period: 7-day trial with fees ranging from $1 to $19 USD.
    • Monthly Subscription: Fees of $29, $49, or $74 USD.
    • One-Time Fees: $1 or $5 USD for “Experts’ Tips” PDFs.
  • Pricing Variations: Charges may vary based on location and other factors. Always review the payment page for applicable prices.
  • Payment Processing: Payments are processed by third-party providers. Currency conversion fees may apply, which are your responsibility.
  • Automatic Renewal: Subscriptions renew automatically unless canceled.
  • Recurring Payments: By subscribing, you consent to recurring monthly charges until you cancel.

4.2 Fair Use Policy

  • Personal Use: Subscriptions are for personal, non-transferable, non-resale use.
  • Prohibited Uses: Avoid plagiarism or academic cheating.
  • Cancellation Rights: Experts Crew may cancel subscriptions for excessive use or other reasons at its discretion.
  • Ineligibility to Become Experts: Subscribers and their immediate family members cannot participate as Experts during their subscription term.

4.3 Refunds

  • Eligibility: Full or partial refunds are available if requested within 30 days of registration.
  • Promotional Credits: Promotional monies or credits are non-refundable and must be used within 30 days unless otherwise stated.
  • Right to Refuse Refunds: Refunds may be denied if Terms are violated.
  • California Residents: Refunds available if canceled within three business days of registration.

4.4 Subscription Cancellation

  • How to Cancel: Cancel via ‘My Account’ → ‘Membership’ → ‘Cancel Subscription’ or by emailing help@experts-crew.com.
  • Post-Cancellation: Access continues until the end of the current subscription period.
  • Outstanding Balances: You remain responsible for any outstanding fees upon cancellation.

4.5 Receipt of Special Offers and Other Communications

  • Consent: By accepting the Terms, you agree to receive coupons, offers, and communications as per the Privacy Policy.
  • Modification: You can modify communication preferences in your Experts Crew profile.

5. Use of Contacts and Interaction with Customer Service

5.1 Electronic Communication

  • Consent: By using the Website, you consent to receiving electronic communications from Experts Crew.
  • Equivalence to Written Communication: Electronic communications have the same force and effect as written communications.

5.2 Telephone Calls and Text Messages

  • Types of Communications: Includes account-related notifications, feature updates, marketing promotions, and news.
  • Consent to Automated Communications: By providing your telephone number, you agree to receive automated calls, texts, and messages.
  • Withdrawal of Consent: You can revoke consent by emailing help@experts-crew.com with “Revoke Electronic Consent” in the subject line.
  • Responsibility: You are responsible for standard charges from your carrier.

5.3 Prohibited Conduct Towards Customer Service

  • Behavior Standards: Do not be abusive, obscene, profane, offensive, or harassing towards customer service representatives.
  • Consequences: Violations may result in termination of your membership.

6. Privacy

We respect your privacy. Your use of the Website and submission of personal information are governed by our Privacy Policy. Please review it carefully to understand our practices.

7. Suspension or Termination of Membership

7.1 General Grounds for Termination of Account

  • User-Initiated Termination: Users can terminate their accounts at any time by emailing help@experts-crew.com. Terminations take effect within seven business days.
  • Experts Crew-Initiated Termination: We may terminate your account for any reason, including violation of Terms, at our discretion without notice.
  • Definitions:
    • Termination: Complete deletion of your account and data.
    • Blocking: Temporary or permanent restriction of access to your profile.

7.2 Termination as a User

  • Immediate Termination: We may terminate your access to the Website without prior notice or liability for any conduct that we believe violates these Terms or applicable law.
  • Effect of Termination: Upon termination, your right to use the Website will immediately cease. Any remaining balance in your account will be forfeited, and you will lose access to any data associated with your account.

8. Disclaimers

8.1 No Warranty

  • Service Availability: Experts Crew provides the Website “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • Interruption of Service: We do not warrant that the Website will be uninterrupted, timely, secure, or error-free.

8.2 Liability Limitation

  • Limitation of Liability: To the fullest extent permitted by law, Experts Crew shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website or services.
  • Total Liability: In no event shall Experts Crew’s total liability to you exceed the amount paid by you, if any, for accessing the Website.

9. Indemnification

You agree to indemnify, defend, and hold harmless Experts Crew, its affiliates, and their respective officers, directors, employees, agents, and partners from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Website;
  • Your violation of these Terms;
  • Your violation of any rights of another party, including intellectual property rights;
  • Your violation of any applicable laws or regulations.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law principles. Any disputes arising out of or related to these Terms shall be resolved exclusively in the state or federal courts located in [Your County/City], and you consent to the jurisdiction of such courts.

11. Changes to the Terms of Service

We reserve the right to modify or replace these Terms at any time. If we make material changes to the Terms, we will provide notice on the Website or via email. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.

12. Miscellaneous

12.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Experts Crew concerning the use of the Website and supersede any prior agreements.

12.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

12.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

12.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, at our discretion without notice.

12.5 Contact Information

If you have any questions about these Terms, please contact us at:

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