About our experts
At Experts Crew, we take pride in the expertise and professionalism of our specialists. Each of our experts has at least three years of experience in their respective fields and is committed to ongoing professional development to ensure they stay at the top of their game.
Before becoming part of our team, every expert goes through a rigorous selection process to guarantee the highest quality of advice for our clients.
Selection process
Application screening
We carefully review each candidate's educational background, work experience, and any relevant certifications or licenses upon receiving their online application. Only those with solid credentials move forward in the selection process.
Comprehensive interviews
In one-on-one interviews, we assess both technical skills and essential soft skills such as communication and empathy, ensuring each expert can provide clear, helpful, and compassionate online guidance.
Skills validation
Candidates undergo extensive skill assessments to confirm their proficiency. We evaluate the accuracy, clarity, and simplicity of their responses, ensuring they can break down complex ideas for clients. Their communication style is also reviewed to ensure a client-focused approach.
Follow-up evaluation
Ratings
We continuously monitor the performance of our new experts by tracking customer satisfaction and evaluating the speed and quality of their responses.
Mystery shopping
To maintain high standards, we perform mystery shopping to assess the overall experience. Our experts are also encouraged to dedicate time to further education, enhancing their skills through structured learning materials.
Peer-to-peer reviews
Our quality assurance team, consisting of highly experienced experts, reviews responses from their peers to ensure consistency and quality in every piece of advice given.
Quality assurance
We use secret evaluations and impartial feedback to ensure we consistently deliver the best client experience. By gathering and analyzing client interactions, we maintain our commitment to providing top-notch service at all times. At Experts Crew, your satisfaction and success are our top priorities, and we continually strive to match you with the best experts to meet your needs.